Terms and Conditions

Welcome to sistemim.co.uk. These Terms and Conditions ("Terms") govern your access to our website and the purchase or use of digital services, software, and agency solutions provided by Sistemim Ltd ("Company", "we", "us", or "our"), registered in England and Wales.

1. Scope of Services

Sistemim Ltd operates as a digital marketing agency, software provider, and technology consultancy. Our core offerings include, but are not limited to:

• Web & Mobile Design and Development: Custom UI/UX design, web application development, e-commerce engineering, and system maintenance.
• Digital Agency & Advertising Management: Performance marketing, PPC campaign setup and optimization (including Google Ads and Meta Ads), SEO, and strategic consulting.
• Media Buying: Digital ad placement, media budget planning, and programmatic campaign coordination across global networks.
• Software & Licensing Services: Proprietary software solutions, SaaS subscriptions, API integrations, and digital software licenses.

2. Service Agreements & Deliverables

Specific project milestones, deliverables, timelines, and retainers are defined in individual Proposals, Statements of Work (SOW), or Commercial Invoices issued to the Client. By paying an invoice or completing an online payment, the Client agrees to the scope specified in the corresponding invoice or order summary.

3. Pricing & Payment Terms

• We accept online payments via debit cards, credit cards, and bank transfers processed securely through regulated payment service providers.
• For recurring agency management fees, software subscriptions, or media buying budgets, payments must be cleared in advance of the service period or campaign launch.
• Third-party ad spend (e.g., direct budgets paid to ad networks) and third-party licensing costs are distinct from our agency management fees unless explicitly bundled in a written agreement.

4. Client Responsibilities

To ensure timely delivery of services, the Client agrees to provide necessary access, brand assets, approvals, and accurate business information. Sistemim Ltd is not liable for campaign rejections or account suspensions imposed by third-party advertising networks (e.g., Google, Meta) resulting from the Client's business model, landing page modifications, or policy breaches.

5. Intellectual Property Rights

Upon full payment of all applicable fees, the Client is granted ownership or the agreed usage license for custom web/mobile designs created specifically for them. Sistemim Ltd retains full intellectual property rights over its pre-existing codebases, proprietary software tools, automation scripts, and licensed software products.

6. Limitation of Liability

While we employ industry best practices across all advertising, software, and development services, Sistemim Ltd does not guarantee specific financial returns, ROAS (Return on Ad Spend), or search engine rankings. To the maximum extent permitted by UK law, our total liability for any claim arising out of our services shall not exceed the total amount paid by the Client to Sistemim Ltd during the three (3) months immediately preceding the claim.

7. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.